Returns & Refund Policy
Right of Withdrawal
If you are purchasing as a consumer, you have the right to withdraw from your purchase within 14 days from the day you, or someone you have appointed, receives your order.
To exercise your right of withdrawal, please notify us before the 14-day period has expired by contacting us at hello@gutheory.com.
To help us process your request as quickly as possible, please include:
- Your name
- Your order number
- The product(s) you wish to return
If you prefer, you may also use the Swedish Consumer Agency's standard withdrawal form.
Exceptions to the Right of Withdrawal
For health and hygiene reasons, the right of withdrawal does not apply to food supplements if the product's safety seal has been broken after delivery.
If your product is supplied with a security seal, it must remain unopened and intact for the return to be accepted.
Returns
Once you have notified us that you wish to return your order, the product must be sent back to us within 14 days.
Returned products must be in their original packaging and in unused, resalable condition. You are responsible for the product until it has safely reached us.
If you exercise your right of withdrawal, you are responsible for the return shipping costs. If you choose to use our prepaid return label, a 79 SEK return shipping fee will be deducted from your refund.
If you'd like to arrange a return, please email hello@gutheory.com with your order number, and we'll guide you through the process.
Refunds
Once we've received and inspected your return, we'll process your refund as soon as possible.
Refunds will be made no later than 14 days from the date you informed us that you wished to withdraw from your purchase. However, we may withhold the refund until we have received the returned product or until you've provided proof that it has been shipped back to us.
Refunds will be issued using the same payment method that was used for the original purchase, unless otherwise agreed.
If the product has been handled beyond what is necessary to determine its nature, characteristics or function, we reserve the right to make a deduction for any loss in value, in accordance with applicable consumer legislation.
Faulty or Damaged Products
If you receive a product that is damaged, defective or incorrect, please contact us as soon as possible at hello@gutheory.com.
To help us resolve your case quickly, please include:
- Your order number
- A brief description of the issue
- Clear photos of the product and the packaging
We'll review your case as soon as possible and work with you to find the best solution.
Contact
If you have any questions about returns, refunds or damaged products, we're always happy to help.
Email: hello@gutheory.com